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Policies

Payment Policy:

All payments must be in US Dollars. For orders placed via this website, payment is accepted through the credit cards listed on this website. Please note that you may also order over the phone and pay by credit card or with a personal/business check.

Shipping Policy:

We ship via FedEx and USPS, with options for priority and overnight shipping. Shipping rates are determined at the time of purchase based on what is ordered, the shipping location and the shipping preferences selected.

Return Policy:

You can always return or exchange an unused Custom Tails tail extension or product. Purchaser pays for all return shipping. Purchaser will be credited less any shipping costs for item(s) returned. Custom work can also be returned or exchanged.